I received the name of this company from a friend. I had a dryer that was not producing heat. I called them and they were put that day(within hours) of the call. I live in a small community south of the city and they were able to make the trip when my local repair shop was telling me Tuesday for a technician to come out. Friendly repair technician that was willing to explain everything to me. I will be using this company again in the future. 100% satisfied.